The UK Gambling Commission’s 'Manage Your Personal Licence' online service leads the way in terms of streamlined regulatory processes and personal licence maintenance. The old dog has learnt an impressive new trick.
often criticised for being slow to respond to change and for implementing systems which make life more difficult for operators rather than easier.
However, the Commission seems to have turned a corner in this regard with their “Manage Your Personal Licence” online service.
The Numbers Don’t Lie
Anyone can praise the success of a product they implement, however in this case the numbers speak for themselves.
On average a licence holder could expect the processing time of personal licence to take 53 days, with the online service this has been reduced to just 12 days.
Helen Venn, Executive Director said:
“We are continuously improving the way we regulate and the continued effectiveness of the Manage your personal licence service demonstrates this commitment. Accessibility is vital for us at the Commission and that’s why we have developed this service with accessibility at the forefront, it is essential that all users can use the service quickly and easily.”
This newly improved online portal has been a particularly useful during the lockdown as it has allowed applicants to submit digital copies of the required documents rather than printing and posting hardcopies as was required by the previous process.
Creating A Win-Win
For the Commission it makes sense to streamline the process on their end, the sooner an application can be vetted the better for them from both a control and financial perspective.
The application process itself, however, was just as cumbersome as the approval process under the old system, taking several days for a licence holder to gather the required files, complete the forms and submit via post. The new “Manage Your Personal Licence” online service address this by reducing this long winded process from several days to less than an hour.
Venn added:
“It has proven to be particularly critical during the lockdown period as applicants can simply upload all their accompanying documents to the service, as opposed to posting hard copies.”
This has allowed operators to easily maintain their licences, despite the strain of staff working from home, with little impact on their day to day operations, ensuring that our favourite online casino continues to entertain us without any delays.
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