Online gambling is a lot of fun and is a popular pastime amongst British citizens, whether they are playing the lottery, placing sports bets, or enjoying internet casino games.
While many relish the pastime, there are others that shun gambling establishments, labelling them as evil organisations that just want to steal your money. In a firmly regulated environment, this skewed perception could not be further from the truth.
online casinos are legitimate businesses that offer you fun and fair entertainment with clearly defined guidelines, terms, and conditions in place. As a player, you can read up and identify what you are getting yourself into way before you even make your first deposit.
The truth is, you have rights, which are upheld by the laws of the United Kingdom. In fact, the UK Gambling Commission has gone to great lengths to describe what you can expect from any of their licensed casinos when it comes to your rights and a casino’s dealings with your money. This can be found conveniently on their Money and Rights page on their official website.
Feel free to refer to the Gambling Commission website for any query you might have about gambling and its regulation in the UK market space. Their slogan puts it quite simply:
“We license, regulate, advise and provide guidance to the individuals and businesses that offer gambling in Great Britain, including the National Lottery in the UK.”
As one of the strictest regulated gambling jurisdictions in Europe, you can only expect the fairest treatment as a customer, however rigorous some of the protocols may be.
What Are Your Rights?
Have you ever given thought to what happens to your money if an online casino or gambling institution closes while holding your winnings? Or ever pondered whether a casino has the right to delay your payouts? This sort of information and much more is covered by the regulator on their page.
The information is set out in a very orderly and user-friendly format. The helpful FAQ section deals with pertinent information regarding casino cash-outs and account protocols.
If you are ever stuck, you can turn to this section. It covers topics like:
- Why you cannot withdraw your winnings.
- Why you must provide proof of address.
- Whether a casino can close your accounts.
- How to stop receiving SMS and email marketing material from casinos.
Their guides section provides more detailed information on topics that frequently come up in the gambling space. Here, the regulator discusses the standard rules regarding subjects like:
- Opening accounts.
- ID verification.
- Blocking gambling transactions.
- How your credit score can affect your gambling in the UK.
- What to do if you are a victim of online crime.
- Rules about RNGs and RTP protocols.
- Laws about payments and how credit cards are now banned.
- Information about your rights and the casino’s terms and conditions.
The regulator manages to cover most of the important issues you might face as a player. While their offices are not open to the public, you can contact any registered UKGC casino for further queries that you may have, and they should be able to help you.
Freedom is the Best Virtue
Knowing where you stand with someone is one of the greatest liberties you can have. It helps drive forward a workable relationship with that person. The UK Gambling Commission undertakes a similar task by providing clear guidelines on how to engage with gambling businesses for mutual satisfaction.
A workable relationship with an online casino is no pipe dream. Once you understand how the industry operates, frustrations often disappear and are replaced by understanding and acceptance.