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Technology Improves KYC and Player Protection in German Online Casinos
By Shane Addinall Aug 04, 2022 TechnologyOperators must stay abreast of security improvements and how to better protect their biggest asset, their players. Continuous innovations in security and responsible gambling offer benefits to everyone in the regulated gambling industry.The internet and technological advances with devices and connectivity brought players from remote destinations in contact with world-class gambling entertainment. Responsible operators in regulated markets ensure they follow guiding principles to identify their players and protect the industry and consumers in the process.
Thanks to continuous innovations in technology, the process of Know Your Customer (KYC) has become more streamlined and trustworthy than ever before, allowing for further improvements in player protection protocols. Leading European providers adopt AI in various ways, but the German operator, Zeal, strengthened its identity verification processes through AI.
Other improvements like connectivity and network speed allow Tipico, the leading German operator, to offer players instant exclusion when they feel overwhelmed.
Advanced KYC Identification
Essential administrative duties of online gambling operators include identifying players to ensure they are of legal gambling age and who they say they are. Although technology drives the igaming industry, many gambling companies still rely on manual processing of identification during the first steps of registering a new player.
Nect, an online security specialist, provides companies with Artificial Intelligence (AI) identification verification technology to eliminate mistakes in the KYC process and speed up registration. A German gambling provider, Zeal, now uses this technology called Nect Ident.
Through an independent app by Nect, players can identify themselves by uploading an identity document and taking a selfie video. The AI technology identifies the legitimacy of the documents and detects any digital manipulation.
Zeal executive Helmut Becker commented on the improvement and how it benefits both the company and its players, who now enjoy a speedy sign-up.
Tipico and its One-click Solution
Leading gambling operator, Tipico, recently announced the success of its panic button feature in reducing problem gambling. The Maltese company introduced the new instant self-exclusion option because of regulatory requirements and reports on the satisfactory impact it has.
Available to players at the click of the button, the panic button immediately self-excludes a player for 24 hours when they click on it. According to Tipico, the results include a significant drop in wagers and the company believes it leads to a drop in problem gambling. The solution allows players to remove themselves from the potentially harmful situation in the heat of the moment, without having to part take in a lengthy registration process. Tipico argues:
“Although exclusions are considered an effective method to protect vulnerable customers, there is often a high threshold. Vulnerable customers use them as a last resort, typically after a certain degree of harm has already occurred.”
Regulatory requirements motivated the company to design a player protection feature that is omnipresent and effective with one click. Reports show an astonishing 55% decrease in average wagers for those who use the tool. Tipico reports that about 10,000 players use the panic button every month since its launch and this proves it is not intrusive and well received.
Innovation Drives Safer Gambling
Technology allows the digital era to be an ever-changing one and, with operators continuously looking to improve their offering, these upgrades are inevitable as innovation drives change. Streamlined administrative processes and more secure user experiences are wins for everyone in igaming.
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