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GamCare’s New Toolkit Addresses Gambling Related Financial Harms
By Jeff Osienya Oct 04, 2020 IndustryCustomers facing financial problems from compulsive gambling can now get better, more personalized assistance from industry experts in GamCare’s latest support toolkit for free. It contains a messenger for better customer interaction with trained staff.GamCare, UK’s responsible gambling charity has introduced a new free toolkit for gambling companies, finance organizations, and debt advice firms countrywide to assist them in identifying, supporting customers who are undergoing financial harm caused by impulsive gambling. The new comprehensive toolkit aims to hold the affected customer’s hand throughout the journey by keeping in touch with them in each step of the recovery process.
The gaming charity body operates the National Gambling Helpline and based on annual statistics, nearly three-quarters of the callers who reach out experience financial difficulties or face some form of debt due to compulsive gambling.
In most cases, gamblers who are dealing with financial problems get advice from a range of rehabilitation services. However, this advice could sometimes be inconsistent and might even lack some crucial information. Thus, in that respect, GamCare’s toolkit comes to the rescue as it brings together expert advisory groups including gambling companies, high-street banking institutions, top debt agencies, and charities as well as recovered problem gamblers who bring the first-hand experience.
A Unified Approach to Address Problem Gambling
Last year, GamCare unveiled the Gambling Related Financial Harms Programme whose purpose was to unify gambling, debt relief, and banking sectors to confront the financial problems that may be caused by compulsive gambling. The programme pushed for more effective customer support via best practices such as better identification and the new toolkit is one of the fruits of that initiative.
Through the new toolkit, it is the first time that representative from different sectors have actually joined forces to directly tackle compulsive gambling and the financial harm that it usually brings. The organizations involved in this initiative will now be able to offer customers consistent, first-rate communications about the risks of gambling and better accessibility to support so that problems can be dealt with before they get worse.
GamCare’s newly launched toolkit is now available via its official website and it contains personalized materials that touch on banking, debt advice, treatment of gambling, and even gambling companies. The content contains the best practices from both experts and individuals who have undergone gambling harm to significantly improve interactions with customers from now henceforth.
The package comes with core messaging for customers and a referral pathway guide that’s customized by each of the affiliated sectors, complete with an employee training manual that will give staffers better skills and confidence to assist customers affected by gambling harms.
Industry Executives Voice Their Approval for GamCare’s Toolkit
Upon the launch of the new toolkit, Anna Hemmings, GamCare CEO came forward to say that:
Quote“People struggling with gambling present in different ways and often opportunities are missed to provide the support they need. Ensuring that frontline staff are equipped to help and refer to appropriate support is a huge step in improving the outcomes these customers experience. This toolkit, with the support of businesses, charities, and gambling operators themselves, is vital to putting those pathways in place.”
Executives from different sectors such that were involved in this initiative including HSBC, Lloyds Banking Group, Playtech, Betknowmore UK, PayPlan, and Santander also released statements in support of the new GamCare toolkit.
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